This Pre-Information Form has been prepared to inform you, the consumer, regarding your order placed from the website https://www.pepech.com, in accordance with the provisions of the Law on Consumer Protection No. 6502 and the Regulation on Distance Contracts. By placing an order on our website, you accept and declare that you have read and understood the following preliminary information and that you have entered into a payment obligation by providing the necessary confirmation electronically.

Basic Characteristics of the Contracted Goods
The basic characteristics of the product subject to the order and the sales price including taxes, if any, shipping, delivery and other additional costs are clearly stated on the payment page where the order is placed. The basic features of the product(s) you purchased (type, quantity, brand/model, color, number) are available on the product description page for each product on the Web Site. Please carefully read the label, warnings, and instructions for use provided with the product before use.
Seller and Intermediary Service Provider Information
SELLER: (hereinafter referred to as “SELLER” in the Contract)
Title: Zenova Vitamin ve Sağlık Ürünleri Sanayi ve Ticaret LTD. ŞTİ.
(Tax Identification No: [TAX ID])
Address: Değirmenüstü Neighborhood, Akşemseddin Street, No:2/1, Havza, Samsun, 55700
MERSİS No: [MERSİS NO]
Trade Registry No: [TRADE REGISTRY NO]
Registered Electronic Mail (KEP): [email protected]

Intermediary Service Provider: [Intermediary Service Provider Title and Information, if any]

Basic Characteristics of the Good or Service Subject to the Contract
The basic characteristics of the product or service subject to the contract, sale price, payment and delivery conditions are as follows (will also be stated in the order summary or invoice content):

Product/Service Description: …
Quantity: …
Unit Price (TL): …
Payment Method: …
Delivery Address: …
Billing Address: …

Contact Information
If you wish to contact us before or after your order, you can reach us through the channels on our Contact page or via our WhatsApp line. Due to account security, please note that our customer service representatives can only respond to requests from the relevant account holder. To help us provide better service, we kindly ask you to contact us using the email address registered with your account. Also, please have all necessary order and account information ready so that we can support you correctly.
Total Price of the Product and Payment
The total price of the product you purchased, including taxes, is displayed to you in the cart and at the checkout stage. In addition to the total price of the product, all shipping, delivery, and similar additional costs, if any, are also stated on the payment page. These amounts will be collected according to the payment method you have chosen when your order is confirmed. Your bank may offer additional campaigns or different installment applications for installment payment options; such campaigns are at your bank’s discretion.

All prices include legal VAT.

Delivery Information
Orders placed on weekdays are delivered to cargo on average within 48 hours, and orders placed on weekends are delivered to cargo on average within 72 hours. (These durations are for general informational purposes and should not be understood as a definitive delivery commitment.) Unless otherwise stated, delivery fees are fixed and are specified in the order. Delivery times are valid except for force majeure and extraordinary circumstances preventing shipment; in such cases if a delay occurs, the SELLER will inform the BUYER of the situation.
Your Legal Right of Withdrawal
Except for the exceptions specified in the legislation, you have the right to withdraw from the contract without giving any reason and without paying any penalty within 14 days from the date you received your product. You must notify the SELLER of your wish to exercise your right of withdrawal before the legal 14-day period expires. You can easily do this notification by creating a return request on the My Orders page of the Website. Following the receipt of your withdrawal notification, the SELLER will send you a confirmation message that your withdrawal request has been received. After exercising your right of withdrawal, you must return the product you will be returning to the SELLER within 10 days at the latest following your withdrawal notification, in the manner and with the return code specified by the SELLER. If you need more detailed information regarding the use of the right of withdrawal and return processes, please contact us via our Contact page.

The Buyer declares that by approving this Pre-Information Form, they have read and accepted the rules contained in the Privacy Policy and User Agreement.

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